For All Occasions
7069 Old Katy Road
TERMS & CONDITIONS for Internet purchases that require shipping
FOB Houston, Texas: Net 30 with approved credit. Sorry, C.O.D. is not available on shipments. Contract work must have a 50% deposit with order. All unpaid invoices are subject to 1.5% interest per month (18% per annually). All cancellations must be received in writing, by fax, or by mail five days prior to our ship date.
NEW ACCOUNTS: FAO accepts all major credit cards when submitted with the order. To establish net-30 terms, the minimum initial order is $500.00 when shipping. Please provide five credit references. You may use our on-line application. All accounts not active within a two year period will be purged from our customer mailing list and credit must be reestablished as a new customer.
MINIMUM REORDER: $250 minimum when shipping for all reorders or a $25.00 under minimum fee is an option.
RUSH SERVICE: Our normal lead-time is 2 to 4 weeks. If you request a ship date it must be in writing. Any rush orders will be taken into consideration. We can ship your order within 5 working days for a 15% upcharge. This will not include travel time.
SUBSTITUTIONS: Occasionally it may be necessary for our designers to make minor substitutions but always for equal dollar value. Patterns on imported containers may vary.
PRICES: All prices are wholesale and subject to change.
MEASUREMENTS AND WEIGHTS: All measurements and weights are approximate. Weights include box weight. Measurements are approximate and from tip to tip.
BACK ORDERS: All back orders will be shipped as soon as possible and will be kept on file unless cancelled in writing prior to shipping.
FREIGHT: Common carrier freight is shipped collect. All freight shipped prepaid will include a 10% surcharge on freight only for handling.
RETURNS: If for any reason you need to return ordered product, you must contact a FAO sales or customer service representative before doing so. Save all packaging as merchandise must be returned in same condition received. Returns must be made within 2 weeks after receipt of order, and will be subject to a 20% restocking fee plus freight charges. Return authorization without approved shipping instructions or merchandise will not be accepted. Custom orders are not returnable or refundable.