For All Occasions

7069 Old Katy Road
Houston, Texas 77024
713-880-4333

TERMS & CONDITIONS for Internet purchases that require shipping

FOB Houston, Texas:  Net 30 with approved credit.  Sorry, C.O.D. is not available on shipments.  Contract work must have a 50% deposit with order.  All unpaid invoices are subject to 1.5% interest per month (18% per annually).  All cancellations must be received in writing, by fax, or by mail five days prior to our ship date.

NEW ACCOUNTS:  FAO accepts all major credit cards when submitted with the order.  To establish net-30 terms, the minimum initial order is $500.00 when shipping.  Please provide five credit references.  You may use our on-line application.  All accounts not active within a two year period will be purged from our customer mailing list and credit must be reestablished as a new customer.    

MINIMUM REORDER:  $250 minimum when shipping for all reorders or a $25.00 under minimum fee is an option.

RUSH SERVICE:  Our normal lead-time is 2 to 4 weeks.  If you request a ship date it must be in writing.  Any rush orders will be taken into consideration.  We can ship your order within 5 working days for a 15% upcharge.  This will not include travel time.

SUBSTITUTIONS:  Occasionally it may be necessary for our designers to make minor substitutions but always for equal dollar value.  Patterns on imported containers may vary.

PRICES:  All prices are wholesale and subject to change.

MEASUREMENTS AND WEIGHTS:  All measurements and weights are approximate.  Weights include box weight.  Measurements are approximate and from tip to tip.

BACK ORDERS:  All back orders will be shipped as soon as possible and will be kept on file unless cancelled in writing prior to shipping.

FREIGHT:  Common carrier freight is shipped collect.  All freight shipped prepaid will include a 10% surcharge on freight only for handling.

RETURNS:  If for any reason you need to return ordered product, you must contact a FAO sales or customer service representative before doing so.  Save all packaging as merchandise must be returned in same condition received.  Returns must be made within 2 weeks after receipt of order, and will be subject to a 20% restocking fee plus freight charges.  Return authorization without approved shipping instructions or merchandise will not be accepted.  Custom orders are not returnable or refundable.